Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.
Our Helpdesk skills demonstrated by our low abandonment rates, high first call resolution, and low part per event, high accuracy of part prediction, quick response times and high closing rates. All agents are technically qualified engineers with various accreditations. Z-Index Technologies Pvt. Ltd offers integrated voice and web-based support at all customer interaction points. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.
With our contact center located in India, we have natural cost advantages. Our experience and expertise in trouble shooting the most intricate problems for the customers of major IT and IT services companies have given us a pool of technically skilled work force capable of rectifying the most complex of hardware and software problems.
Technical Helpdesk Support Products -
- Hardware - desktop, notebook, server
- Software - operating system, applications, utilities, security
- Computer peripherals
- Mobile phones
- Networking / telecom equipment
- Internet services
- Consumer electronics
Technical Helpdesk Support Include -
- Dedicated support team for each client
- 3 Support / High - end. Support provided by ‘Product Specialists’
- Business - to - consumer and business - to - business models
- Natural cost advantage of India location
- Multi - channel delivery capabilities that include voice, e-mail, chat,
- remote assistance, knowledge base creation, call tracking capability with integration of helpdesk with Service Centers, Field Support and parts warehouse to provide seamless customer experience.
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